Resolved -
We have resolved an issue where account administrators are unable to load the "People" view when logging in to their account on 1Password.com, 1Password.ca, and 1Password.eu.
Jun 13, 16:33 EDT
Identified -
We have identified an issue where account administrators are unable to load the "People" view when logging in to their account on 1Password.com, 1Password.ca, and 1Password.eu. Our engineers are actively working to deploy a fix for this issue.
Jun 13, 15:05 EDT
Resolved -
This incident has been resolved.
Jun 12, 20:03 EDT
Monitoring -
The third-party provider is seeing recovery and error rates are returning to normal levels. We will continue to monitor and provide updates.
Jun 12, 19:17 EDT
Identified -
While the third-party provider works to recover from the issues, users may experience the below scenarios. We will continue to relay updates on progress as they are made available. -Business account holders will not be able to link or unlink family accounts. -Users loading the "Manage Account" page in the web application will see an error message "There was an unexpected error loading your linked accounts. Contact us for assistance". -Some SCIM bridge connections to the Google Workspace identity provider could be impacted (this is limited to the Google Workspace IdP).
Jun 12, 15:47 EDT
Update -
To reduce the impact on this incident, Kolide has enabled a capability called "auto-snooze" across our customers. If auth takes more than 60 seconds (due to waiting for rechecks / or check data not updating) Kolide will allow the auth to proceed and note the snooze occurred in the auth logs. This will immediately allow end-users stuck in the auth to successfully authenticate. Once this incident is mitigated, we will turn off this feature for the organizations we enabled it for and allow customers to opt-in this behavior in a future update to the admin panel.
Jun 10, 10:45 EDT
Investigating -
Kolide is experiencing some issues. Please refer to https://www.kolidestatus.com/ for more information and updates.
Jun 10, 08:30 EDT
Resolved -
This incident has been resolved.
Jun 3, 21:21 EDT
Monitoring -
We are investigating degraded performance affecting loading on 1Password.ca. Requests are taking a long time to respond or timing out. Our team has deployed a fix and we are monitoring the results.
Jun 3, 20:50 EDT