Resolved -
This incident has been resolved.
Oct 28, 21:37 EDT
Monitoring -
The engineering team released a mitigation to production and MSP users should be able to access Managed Companies successfully. We will continue to monitor performance.
Oct 28, 21:06 EDT
Update -
The engineering team is in the final stages of releasing the mitigation to production.
Oct 28, 19:59 EDT
Update -
The engineering team tested the mitigation and is in the process of releasing to production. We will provide our next update by 20:00 EDT.
Oct 28, 18:52 EDT
Update -
The engineering team is deploying a mitigation.
Oct 28, 18:27 EDT
Update -
The engineering team is preparing to deploy a mitigation.
Oct 28, 17:50 EDT
Update -
The engineering team is continuing to work on a mitigation.
Oct 28, 17:22 EDT
Identified -
We identified the issue and the engineering team is working on a mitigation.
Oct 28, 16:58 EDT
Investigating -
We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.
Oct 28, 16:41 EDT