Restoring Access with a Recovery Code Is Failing for Some Users

Incident Report for 1Password

Update

The issue is still under investigation. We will continue to share updates as they become available.

Posted Jun 24, 2026 - 13:50 EDT

Update

Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.

Posted Jun 24, 2026 - 13:30 EDT

Investigating

Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.

Posted Jun 24, 2026 - 13:15 EDT

This incident affects: Europe (Sign in), Enterprise (Sign in), USA/Global (Sign in), and Canada (Sign in).