Date of Incident: 2025-07-14
Time of Incident (UTC): 22:00UTC - 11:23UTC
Service(s) Affected: SSO
Impact Duration: 1 hour and 23 minutes
On July 14, 2025 1Password’s SSO services were intermittently slow or unavailable for approximately 1 hour and 23 minutes. This was due to an outage with an upstream provider which 1Password backend services rely on to verify DNS lookups for SSO authentication. You can read the provider’s incident report here, which outlines in detail what occurred and how they remediated the issue.
For the duration of the incident 1Password customers would have experienced failed or slow SSO login attempts. We apologize for any inconvenience this issue may have caused our users.
Customers accessing 1Password cloud services experienced delayed responses and timeout error messages.
At 22:00UTC on July 14, 2025 1Password engineers were alerted to customer timeouts and failures when trying to use SSO as an authentication method. After diagnosing the issue, engineers discovered the source of the issue was an outage with an upstream provider when looking up and verifying OIDC provider hostnames.
Timeline of Events (UTC):
Root Cause Analysis: The third party provider 1Password uses for DNS lookup and verification failed.