Intermittent SSO unavailability due to downstream outage

Incident Report for 1Password

Resolved

This incident has been resolved.

Posted Jul 14, 2025 - 19:30 EDT

Monitoring

The downstream provider has deployed a fix. We are seeing reduced failure rates and will continue to monitor the results.

Posted Jul 14, 2025 - 19:05 EDT

Investigating

SSO logins are impacted due to a downstream provider experiencing a major outage that is impacting our authentication services. Our internal systems are operational, but are intermittently failing due to this downstream dependency. We are monitoring the provider's status and will post updates as they become available.

Posted Jul 14, 2025 - 18:56 EDT

This incident affected: USA/Global (SSO (Single Sign On)), Canada (SSO (Single Sign On)), Europe (SSO (Single Sign On)), and Enterprise (SSO (Single Sign On)).