Missing images and slower performance on 1Password.com

Incident Report for 1Password

Resolved

AWS reported full recover of their services. If you still have any issues with 1Password please contact our support. Thank you !

Posted Feb 28, 2017 - 22:20 EST

Update

AWS continues to investigate and resolve the issues with S3. Reading files from S3 has been recovered, but we continue to see issues when uploading files to S3. Creating and updating 1Password items are not affected but you may experience issues when trying to upload 1Password Documents. Our apologies for the inconvenience. Please stay tuned for future updates.

Posted Feb 28, 2017 - 18:14 EST

Monitoring

AWS reports that: "S3 object retrieval, listing and deletion are fully recovered "

Posted Feb 28, 2017 - 17:10 EST

Identified

Amazon CloudFront is having trouble communicating with S3, which affects 1Password.com. The 1Password apps for Mac, iOS, Windows, and Android are not affected.

Posted Feb 28, 2017 - 13:24 EST